FREQUENTLY ASKED QUESTIONS

-Do I have to order wholesale?

-We are a wholesale only business, and all online orders must meet the $100 minimum requirement. All residents of the state of Texas must have a sales permit. We currently are not taking any international orders.

-What are your shipping rates?

-Shipping prices depend on customers location, size of the box & weight.

-What if my package is lost? 

-www.kidscharmshop.com is not responsible for LOST PACKAGES, or delivered in wrong addresses provided by the customer or ups. If your order is more than $100.00 we recomend adding insurance to your order. 

You may request insurance in the Comments section.

-What is the delivery time?

-We usually process and ship your order within 1 - 2 business days. We use either UPS Ground or USPS Priority Mail to ship your order. Usually your order will be delivered in 2 - 5 business days, depending on how far you are from Dallas, TX. Unless you request in advance, we will not require a delivery signature service.

-Can I make a return? What if something in my order is defective?

-If you receive your order and find that an item in your order is defective, please contact us within seven days of delivery. Otherwise, all sales are final and there will be no returns or replacements.

-What payment methods can I use?

-You can pay via credit card and PayPal. To pay via credit card, click "Proceed to Checkout", fill in your shipping information, and complete the shipping fees page, then select "PayPal". Click "continue" you will be brought to PayPal page, where you will have two options: login to your PayPal account or Pay with Debit card or credit card. Click "Pay with Debit card or Credit card", you will be able to pay using your debit card or credit card without a PayPal account. If you want to pay via your PayPal account, you can simply click "PayPal Checkout" button. You may also call us during business hours to pay with a credit card over the phone. We do not do CODs.

-Where can I find the Size Chart?

-You can find it under the INFORMATION at the page footer.

-What if my IP is blocked? What if I can’t log in?

-Please email [email protected], or text/call (214) 850-7178 for technical support related questions. We will do our best to help you resolve the problem.

Thank you for shopping with KIDS CHARM!